Help

Q:  I just filled out the registration form but have not received a confirmation e-mail to complete the registration process. What should I do?

A:  Please check your junk email box for the confirmation email. You will have received the confirmation email from info@callsR.com. If you still cannot find it, please send your name and email address to info@CallsR.com.

Q: I purchased a phone card but have not received my PIN number via email. What should I do?

A: Please check your junk email box for the confirmation email. You will have received the confirmation email from info@callsR.com. If you still cannot find it, please send your name and email address to info@CallsR.com.

Q:  What is the difference between a pre-paid phone card and PINless phone card?

A: A pre-paid phone card requires payment in advance and generates a PIN number that you can use to make calls until the amount paid has been used up. A PINless card works in a similar way, except there is no PIN number to remember. With a PINless card, your registered phones are automatically detected by the system and you never have to punch in a PIN.

Q:  How do I add money to my PINless account?

A: To add funds to your PINless account, please go to My Account, then Bakance, then Recharge, and then use the drop down menue

Q: How do I sign up for automatic funds recharge for the EXPRESS card?

A: You will receive a notice when your balance is below , reminding you to log on and add funds to your account. At this time, we do not offer automatic recharging.  

Q:  I would like to receive promotional coupons. How do I sign for this?
A: We will often offer discounts and coupons to new and existing customers through direct email and web site promotion. We also will post coupons on our Facebook and Twitter pages, so follow us for additional ways to save.

Q:  Can I change any of the phone numbers associated with the EXPRESS PINless card?

A: Yes. You may change these numbers at any time by logging into your account and editing the “My Phone Numbers” tab. Please allow 24 hours for the changes to take effect.

Q:  Can I change any of the speed dial phone numbers associated with the EXPRESS PINless card?

A: Yes. You may change these numbers at any time by logging into your account and editing the “Speed-dial Phone Numbers” tab. Please allow 24 hours for the changes to take effect.

Q:  I don't have a PayPal account. What is the alternative method of payment?

A: If you do not have a PayPal account, you can still pay through PayPal using a credit card.

Q:  Can I use your phone cards to make calls from other countries or to send it to my relatives or friend overseas to make calls?

A; Yes. You may use the 2-Way card to place calls from other countries outside the U.S.